San Rafael Auto Repair

429 reviews
(415) 870-2232
Mon - Fri: 8:00 AM - 5:00 PM

5

R&I were really helpful and professional. I was updated every step of the way during the course of my cars repair. They gave me peace of mind that my car was in the right hands. I appreciate them and will go back when needed.

Thank you for the excellent review, John! We're glad to hear that you had a positive experience with our team. Providing exceptional service and keeping our customers informed are top priorities for us. We look forward to assisting you again in the future!

- R & I Automotive
5

Everyone was very kind helpful and even offered me a free loaner car until my car was done!

Thank you Patti for the great score! Our team aims to provide top-notch customer service and we're thrilled to hear about your positive experience. We're always here to go the extra mile for you!

- R & I Automotive
5

My husband and I were mid road trip home when we ran into some car troubles. Ended up being turbo engine trouble for a Hyundai 2017. R&I was able to work with us as we coordinated a ride home and communicated the situation throughout the week as work was done. They did the work and I drove up to get the car, which ended up being after hours, so a lockbox pick up was coordinated. For being 100+ miles away from him/my car the majority of the exchange, this business really heeded the call and kept a bad situation from becoming worse. If you are near the San Rafael area, I would highly recommend this business and it’s customer service.

Cristina, thank you for sharing your experience with us! We're glad that we could help you out during a stressful situation. Our team is dedicated to providing excellent customer service and ensuring that our customers feel supported throughout the repair process. If you need any further assistance, don't hesitate to reach out. We appreciate your recommendation!

- R & I Automotive
5

Jason and the team communicated very well on a significant and complicated engine repair for our Honda CRV. The R & I team stood behind their work and provided an excellent customer experience during a very difficult time.

John, we appreciate your positive feedback! I'll personally relay your compliments to Jason and our team. We strive to provide exceptional service and ensure a smooth experience for our customers, even in challenging situations. Thank you for trusting us with your Honda CRV.

- R & I Automotive
5

Jason is the best type of automotive professional: knowledgeable, honest, and offers fair pricing for excellent work. So glad that we followed the other reviews and took our car to R&I after overpaying for dealership services for years.

Thank you so much for this amazing review, Kate! We are ecstatic to hear about your superb experience at our center and how our services have exceeded your expectations. Your satisfaction is our top priority, and Jason will be thrilled to read your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- R & I Automotive
5

Jason and crew took great effort to hunt down a problem and searc everywhere for a part for my old 1996 Corolla and never gave up. Then caught a major radiator issue on my other car before it failed. Tireless and thorough

Thank you for taking the time to write such a positive review, Lee! It's always great to hear that our team went above and beyond to solve your car issues. We take pride in our thorough service.. We appreciate your trust in us, and we look forward to serving you again in the future!

- R & I Automotive
5

We are very happy with both the quality of service and the advice and feedback we get from R&I. They maintain both our Subaru and VW.

Thank you for your kind words, Joel! We're thrilled to hear that you're satisfied with our service and expertise. It's always a pleasure to help maintain your Subaru and VW. If there's anything else we can assist you with, please don't hesitate to reach out!

- R & I Automotive
5

Very good service

Thank you for the 5 star rating, Dolores! It's fantastic to hear that you had a great experience with our service. We strive to provide top-notch service to all our customers. We appreciate your feedback and look forward to serving you again.

- R & I Automotive
5

Thank you for your 5-star rating, Scott! We are thrilled to hear that you had a positive experience with us. If there is anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- R & I Automotive
5

R&I have been my mechanics for so long now that I can't even remember when I started going there. Decades ago? No matter which vehicle I've owned, they have always kept it in great shape. And service is always delivered with the highest integrity, courtesy, efficiency, and just plain pleasant manner. I can't imagine ever going anywhere else.

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