San Rafael Auto Repair

500 reviews
(415) 870-2232
Mon - Fri: 8:00 AM - 5:00 PM

5

I'm really happy with the service I've received here. I've worked with Melody and Jason multiple times, and both are friendly, communicative and make the whole process stress-free from start to finish. Melody and Jason are patient and take the time to explain repairs and service in a way that's easy to understand, so I can make informed decisions. When I had to decide on a major repair, I never felt pressured. They've gone above and beyond on more than one occasion, helping with quick fixes at no charge or walking me through how to resolve minor issues myself when a full service wasn't needed. This team clearly cares about their customers and takes pride in their work. Highly recommend!

Hi Carolyn, thank you so much for taking the time to leave such a wonderful review! We agree, Melody and Jason are true experts in their field and always go the extra mile to ensure our customers' satisfaction. We're thrilled to hear that you've had such a positive experience with us, and we appreciate your recommendation. If you ever need anything in the future, please don't hesitate to reach out.

- R & I Automotive
5

Very accommodating; very appreciative

Thank you so much for this wonderful review, Richard! It was a joy having you as a customer and we're thrilled to hear that you found our service accommodating. We truly appreciate your support and hope to see you again soon!

- R & I Automotive
5

Good advice, good work & on time!

Thank you for the five-star review, Orlando! We're thrilled to hear that our team provided you with excellent service and that everything was completed to your satisfaction. If there's anything else we can do to help in the future, just let us know!

- R & I Automotive
4

Very good service

Thank you, Zaldy, for your 4-star review! We're thrilled to hear that you had a great experience with our service. Do let us know if there's anything else we can assist you with in the future.

- R & I Automotive
4

We were very pleased to have gotten a loaner vehicle for a few days while the car was recieving a new alternator (Bosch)which is too pricey and high quality for this old beater. A remanufactured after market would have been fine.

Thank you for your feedback, Uther! We're glad to hear that you were pleased with our loaner vehicle service. Customer satisfaction is our priority, so we want to ensure that our customers are inconvenienced as little as possible. If there's anything else we can do for you, please let us know.

- R & I Automotive
5

Fast, friendly, efficient. And there's a loaner vehicle so you're not stranded or depending on someone else for a ride. A control arm and ball joint were replaced.

Thank you, Elyce! We're glad you had a positive experience with us. It's great to know that our fast and friendly service, along with the convenience of a loaner vehicle, made your visit enjoyable. If you ever need anything, please don't hesitate to reach out!

- R & I Automotive
5

Thank you, Bruce, for the 5-star review! We're pleased to hear that you had a positive experience with us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!

- R & I Automotive
5

5

great experience with R & I...jason is a total pro...gives you - upfront - what needs servicing & what the bottom line will be...and i am happy & impressed. we live 2 minutes from their shop and are elated our vehicles can be trusted to R & I henceforth! thank you, jason and R & I!

Thank you for the fantastic review, David! We're thrilled to hear about your great experience with Jason and the R & I team. It's wonderful to know that our upfront approach and top-notch service left you happy and impressed. We take pride in being a trusted choice for your vehicle needs, and we're grateful to have you as a valued customer. See you next time at R & I!

- R & I Automotive
5

These guys are great. They do what you ask, tell you what you might need, but don't push you or do anything that you haven't approved. They are truly looking out for the customer.

1234567...50
Leave a review