San Rafael Auto Repair

I had R & I install a CAT Shield on my Prius. They were professional from the first call. We set a date, I brought it in and the service was completed on time and they let me use my coupon so I saved $25. I will bring my car in again.

They put a shield guard on the catalytic converter of my Prius. Very prompt and professional service on the day, and were very helpful in explaining how it worked.

Love how well organized and professional , great communication working to resolve the issues I have with my car. Even follow up to ensure my experience was great.

Jason was very friendly and professional. I would definitely bring my cars to him to repair again

Have been taking my 2005 Subaru Forester to Jason at R&I for quite a few years now. Jason is always friendly, polite and professional, and very helpful in keeping my 300K mileage car running safely and well. Always willing to explain problems and solutions, and easy to work with - thanks, Jason! I believe you go above and beyond conventional customer service.

Always A delight to have my car serviced at R & I Automotive. The manager Jason is experienced, knowledgeable, and knows how to get the job done right the first time. The staff are always professional, always courteous and willing to go the extra mile for the customer satisfaction. Because the repairs were extensive, they offered me a loaner car, a very welcome extra. 5 Stars.

Great customer service. Thorough print out of the inspection that they did on my used car purchase! Very personable staff!

Fair pricing & excellent service. This was the third quote I’d gotten on a service, because road trip. They matched the lowest rural quote for replacing a cracked exhaust pipe. Jason recommended a detailed inspection after glancing closer for 5 minutes for free and deciding that wasn’t an issue… Their senior mechanic drove me home when I dropped off the car and the inspection saved me thousands in repairs, worth more than the car. The owner was at the front desk my final day there and gave me the unfortunate recommendation that I sell or donate the car, and I’m doing that. Thank you to the whole team 🙏 for your commitment to excellence in service, attitude, and hospitality. P.S. when I drove up I was concerned pricing would be high due to location. It wasn’t an issue. I don’t know how they do it. I would have been ok with a slightly higher quote due to location even…

Excellent service and fit me into their schedule. Have been going to them for years and always a great experience.