Jason from R&I reached out asked me what went wrong and wanted to fix it. I realized that there was some miscommunication from my part and lack of understanding in the way they work. There aren't many companies who reach out to you and work with you to make you feel better and happy. Their customer service is amazing, any questions or concerns that you have, feel free to bring it up to their attention. I am happy with the job they did, and I would recommend them. Thank you Jason and R&I!